I found this article, but it did not resolve the issue.Įventually the fix was to uninstall the windows search service and Microsoft Office. I have unistalled 32-bit office 365 and installed 64 - bit Office 365 with the same results.
Since Monday, excel freezes up with 3-4 minutes and he will then have to get out of it through task manager.
#EXCEL 2016 KEEPS CRASHING WINDOWS 10 WINDOWS 10#
Report Id: b5c9d48f-83d6-11ea-80fa-000c290a7afdįaulting package-relative application ID:Īnalyzing the crash dumps pointed to MSPST32.DLL but none of the users had PSTs loaded. My CFO uses Excel 2016 downloaded as part of Office 365 on a Windows 10 Dell XPS. 19660, time stamp: 0x5e4586a5įaulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5e8a785bįaulting application start time: 0x01d617e35d974e4fįaulting application path: C:\windows\sysWow64\SearchProtocolHost.exeįaulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll The Event viewer showed the error below, and the crashdumps folder has a ton of files.įaulting application name: SearchProtocolHost.exe, version. Make sure ‘ Disable hardware acceleration ’ is checked and then click OK. The Windows Settings window should appear. Under the Display option make sure to uncheck (remove the tick mark) if the option Ignore other applications that use Dynamic Data Exchange (DDE). Click on File and navigate to > Options > Advanced. I ran into an issue where the Window search service would constantly crash. Navigate to the Advanced tab and scroll down to Display pane. Repairing Excel 2016, 2013, 2010 or 2007 Windows 10 Click on Settings. To resolve the issue check if the DDE option in Excel 2016 is selected.
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